Frequently Asked Questions

GENERAL ENQUIRIES 

For any enquiries regarding E-Commerce, Merchandise, Stores and Operations, including defective items, merchandise information, missing items, incorrectly charged items, and other feedback, please submit a request through 

Submit a request – KFC Helpdesk

DELIVERY

Domestic Standard Delivery is offered on all merchandise orders at check-out. 

  • Dispatch Time: We aim to ship orders within 5-7 working days. 

  • Delivery Time: Domestic delivery typically takes 3–5 working days. 

Please note that while we aim to meet these delivery times, shipments may take a little longer during peak periods.


RETURNS & REFUNDS POLICY 

We do not offer refunds, returns, or exchanges for change of mind. 


Exchanges are exclusively permitted for items that are received damaged, faulty, or defective upon delivery. 


EXCHANGES FOR DEFECTIVE ITEMS 

We are incredibly sorry if you have received a faulty or defective item. To be eligible for an exchange, please note the following strict conditions: 

  • Reporting Window: You must email us at kfcsgmarketing@kfc.com.sg within 7 days of your order being delivered. 

  • Proof of Defect: Your email must include clear photographic evidence showing the defect or damage. 

  • Item Condition: The item must be entirely unworn, unwashed, unaltered, and returned in its original packaging with all tags intact. 

Please Note: All returned items are thoroughly inspected upon receipt. We reserve the right to refuse an exchange if the item shows signs of wear and tear, washing, or damage caused by customer handling. 

Exchanges are subject to stock availability. If the item is sold out, our team will get in touch to discuss alternative arrangements. 


RECEIVED WRONG ITEM 

We want to sort out any issues with incorrect items straight away. If an item you received is not what you ordered, please email us at kfcsgmarketing@kfc.com.sg within 7 days of delivery. 

The item must be kept unworn, unwashed, and in its original packaging. Our team will guide you through the process of getting the correct item sent out to you. 

MISSING AN ITEM 

We are sorry if there is an item missing from your order.  
 
Some items may come in separate parcels so please do allow for an extra 2-3 days for your missing item to arrive. If the missing item still does not arrive, please email us at kfcsgmarketing@kfc.com.sg within 30 days of your delivery date, and we will investigate it for you immediately. 

 

DISCOUNT CODES 

To use a discount code, simply enter it into the "Discount Code" field of the check-out page before finalising your payment. 

  • Promotional codes (e.g., 'XMAS25') can only be applied once per transaction. 

  • Discount codes cannot be used in conjunction with any other offer or code unless expressly stated otherwise. 

If you experience any issues applying a code to your order, please contact kfcsgmarketing@kfc.com.sg for assistance before completing your purchase.